Overview
KHEL INDIA DIL SE – REFUND AND RETURNS POLICY
At Khel India Dil Se, customer satisfaction is at the heart of everything we do. Whether it’s performance gear or premium sports equipment, we stand behind the quality of our products. If you’re not fully satisfied with your purchase, we’re here to help.
1. RETURNS POLICY
Eligibility for Returns:
Returns are accepted within 7 days from the date of delivery.
Items must be unused, unwashed, and in their original packaging with all tags, accessories, and manuals (if any).
For hygiene reasons, socks, undergarments, and innerwear are not eligible for return unless faulty.
Non-Returnable Items:
Personalized or custom-made items.
Clearance or final sale items.
Items damaged due to misuse or negligence.
2. RETURN PROCESS
To initiate a return:
Email us at support@khelindiadilse.com or call +91-9315559517 with your order ID and reason for return.
Our team will guide you through the return shipping process.
Once we receive and inspect the returned item(s), you will be notified of the return approval or rejection.
Note: Customers are responsible for return shipping charges unless the product is defective or the wrong item was sent.
3. REFUND POLICY
Approved returns will be refunded via the original payment method within 7–10 business days of receipt.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI, subject to verification.
Shipping charges are non-refundable unless the return is due to our error.
4. EXCHANGES
If you ordered the wrong size or color, we offer one-time free exchange for sports clothing (subject to availability).
For sports equipment, exchanges are allowed only if the item is defective or damaged on arrival.
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product:
Notify us within 48 hours of delivery.
Share images/videos clearly showing the defect.
We will offer a replacement, exchange, or full refund based on product availability.
6. CONTACT US
For any queries regarding returns or refunds:
Email: support@khelindiadilse.com
Call/WhatsApp: +91-9315559517/9625209347
Address: 346b,g.no11-bholanath nagar Shadhara Delhi:- 110032
website:-https://khelindiadilse.com/
Thank you for shopping with Khel India Dil Se – where passion meets performance!